Frequently-Asked Questions

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What forms of payment do you accept?
We accept cash, check, Mastercard, and VISA. Certified funds are required on out-of-town moves. Payment is expected after the move is completed.
When is the busiest time of year for movers?
Summer time is generally the busiest time of the year for movers. In addition, the beginning and end of each month are traditionally busier than mid-month, regardless of the season.
We suggest contacting us 4-6 weeks in advance to schedule your estimate.
Do you take beds apart?
We will take all beds apart and remove any mirrors from dressers. Additionally, if you have any furniture that requires disassembly (i.e. desks, wardrobes, etc.) we will take those apart. All these items will be assembled at the new house to their original condition.
What about water beds?
We will disassemble water beds if they have been drained ahead of time.
Do I need to pack mirrors, paintings, and pictures?
All pictures and paintings need to be packed. Smaller ones will usually fit in regular boxes; those larger than 20in. by 20in. should be packed in picture boxes. We can provide these for you ahead of time. We will wrap all dresser mirrors and any glass shelves or table tops you may have on the day of the move.
What about lamps?
Shades should be removed from all lamps and packed in boxes. We will move floor lamps if the shades are removed. Table lamps should be packed in boxes like any fragile items. If the lamps won't fit in regular boxes we can provide special lamp boxes at a minimal cost.
Do I have to pack dresser drawers?
You DO NOT have to pack items in dresser drawers if they are not fragile. We recommend that you DO pack drawers of end tables, desks, and nitestands. These sometimes contain loose items that can easily fall out during the move. You should also pack the items in any furniture that has doors.
How do you protect the floors at the new house?
We pad the entrance foyer and all areas where we will be going in and out of the house. We pad all stair railings and remove any doors deemed necessary. If the walkways are clear of all mud and debris, there is never a problem with carpets. For insurance reasons, we CANNOT remove shoes. It is your responsibility to make sure the walkway and driveway is clean on moving day.
What if my builder says he doesn't want the moving truck on the driveway?
If we have to unload from the street, there will be an additional charge. The length and slope of the driveway will determine this cost. For out-of-town moves this cost is determined by weight.
When should I empty the refrigerator/freezer?
Refrigerators and freezers are usually some of the last items to be loaded on the truck. The crew leader will notify you at least 30 minutes before these are loaded. Pack food in coolers and small boxes so they can be placed in the back of the truck and unloaded first.


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